Mirjana Rakić – Customer Service
With more than 20 years of experience in the animal nutrition industry — all at the same production site in Šabac — Mirjana Rakić has seen the site evolve from Proteinka to De Heus Serbia, following the acquisition in 2015. Today, she plays a key role within the Customer Service team and is widely regarded as one of the most respected and well-liked colleagues across departments.
Customer Service
Shaped by mentorship and the market
Known for her energy, expertise and professionalism, Mirjana is the go-to person for colleagues and customers— whether it concerns export documentation, tight delivery timelines or simply a much-needed word of support during a busy day. “When De Heus entered the Serbian market, I recognised a real opportunity for personal and professional growth,” Mirjana reflects. “What attracted me was the company’s strong international reputation, its long-standing family tradition, and its clear commitment to quality, innovation and sustainability.”
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Nicole Rouffaer
Group HR Business Partner
From Quality Control to Customer Service
Mirjana began her career in quality control, where she gained hands-on experience in all aspects of laboratory operations — from sourcing raw materials and performing sensory analysis to monitoring input components and verifying finished products. After seven years, she transitioned into the commercial department, where she discovered her true passion: customer service and sales. “I love working in sales because it pushes me to improve every day. I enjoy seeing tangible results and being part of something that truly matters — producing high-quality animal feed that supports our customers and their animals.”
We work with accuracy, communicate with honesty and build trust — because behind every document is real teamwork and dedicated effort.
Building trust through expertise
Her career journey is defined by dedication, curiosity and continuous development. Over the years, Mirjana earned the trust of her managers and began to take on increasingly complex tasks — particularly within export logistics, where accuracy, structure and composure are essential. “I’m proud to have been entrusted with important responsibilities in export. Thanks to the support of my exceptional colleagues and managers, I’ve learned to navigate every detail — from procedures and documentation to logistical coordination.”
Bridging customers and operations
Mirjana plays an important role in connecting farmers and customers with internal teams such as logistics, production and quality control. Her communication style is thoughtful, honest and always focused on delivering practical solutions. “Customer Service is much more than administration. We are the bridge between the factory and the customer — and the way we work defines how people experience De Heus as a company.”
Care and precision
What distinguishes Mirjana is her empathy, precision and persistence. Whether resolving an issue or handling a complex request, she approaches every situation with care and professionalism. “I always listen carefully before taking action. I check the facts, consult the necessary departments, and return with a solution that works — both for the customer and for the company. I believe transparency is the foundation of trust.”
World-class Workplace
We are extremely proud that De Heus was awarded the World-class Workplace label for 2024-2025. At De Heus you work in an environment where the employee is central.
Continuous learning
“We work with accuracy, communicate with honesty and build trust — because behind every document is real teamwork and dedicated effort.” As a strong team player, Mirjana values continuous learning and encourages her colleagues to be proactive, inquisitive and responsible.
And her advice for anyone considering a career at De Heus? “Be committed, open-minded and eager to grow. De Heus is a company that truly values dedication and collaboration. Ask questions, learn from those around you, and embrace every challenge — that’s how we shape the future together.”
